Jeff Morris is an internationally accredited mediator acting as a neutral for commercial or insurance related litigation. Mediations are conducted online using Zoom, Microsoft Teams and Cisco Webex. He has recently co-authored an in-depth publication for the ADR Institute of Ontario about online video mediations. To download a copy of this publication, click here:  ADR Institute Online Video Mediation Publication

At the current time, the most accepted and user friendly platform is Zoom. To learn about how Jeff’s Zoom mediation sessions, refer to the Quickstart Guide at the bottom of this page, download A Zoom User’s Guide for Lawyers and Clients below and watch Jeff’s 9-minute YouTube video that explains Zoom mediations in a nutshell.

Download link:



Download my paper that sets out a Zoom privacy and security checklist:

Zoom Mediation Conferencing – How to Safeguard Privacy and Confidentiality


Watch the 10 minute YouTube video below that explains all the basics for joining and participating in a Zoom Mediation with Jeff Morris. The Youtube video link is or watch below.


Recent Zoom User Testimonials

Dear Jeff: Thank you for hosting the mediation today using the Zoom app. It worked very well even though this was a complex multi-party mediation. I look forward to using it again. Not only did it allow me to stay at home during the virus outbreak, it saved me a lot of travel time. In addition, my client and I could both focus on other tasks while you were in caucus with the other parties, without disturbing one another.  Sincerely,  Hans Engell, Klein & Schonblum Associates

“I was initially unsure of what to expect with an online mediation through Zoom. The experience far surpassed my expectations and in many ways was more effective than an in person meeting. It prevented the need for travel and allowed me to be at my desk to do other work during down time. The program itself was very user friendly and logical. It facilitated great private discussion with Jeff as the mediator, no different than being in person with him. Further, there are enhanced features that allow you to get Jeff’s attention if you need it, collaborate with other breakout rooms if side discussions are necessary, and to conference with your client in private, whether you are in the same room, or across the country from one another. I will be strongly recommending to clients that they consider this option in the future. The value to a Zoom mediation brings to the client, when compared to an in person mediation, is significant.” Dawn Phillips-Brown, Partner, Madorin Snyder, LLP

The Zoom mediation we recently concluded worked very well particularly as my clients were in BC and could still be in the same “room” with me  It was beneficial not to have to travel to some other location.  I believe that my clients felt very much part of the process and were not prevented from having input or making their opinions and concerns known.  I am sure that you will use it more frequently.  It is also cost effective as rooms do not have to be rented. Ross Thomson, Murray & Thomson

Zoom Quick Start Guide

Participants can join a Zoom Mediation from their computer, mobile device, landline telephone or cell phone. Using video is great, but not required, and it is fine to use audio only on any of these devices.

1 week prior to the Zoom Mediation, counsel will receive an e-mail from Jeff Morris Mediation and you may wish to forward this e-mail to your clients. It will contain the key information to log in to the Zoom Mediation.  

Clicking on an e-mail “invitation link” on a computer prompts installation of the Zoom software and for most first-time users, you will enter your name, Meeting ID and Password. Mobile device users do need to pre-install the Zoom mobile app before clicking on the invitation link. Installation and set-up help are available in the Detailed Guide below.

The Zoom invitation link looks like this:

If you prefer to call-in by landline or cell phone, you will receive the following dial-in information:

Local Phone Numbers:       (647) 374-4685 or (647) 558-0588

Meeting ID:                           416 518 87XX
Password:                             989XXX

Ask the Mediator for additional dial-in numbers if anyone is calling-in from outside the local Toronto area.

Software and App Connections

By Computer – To join a Zoom Mediation by computer you may wish to manually download the latest software “Zoom Client for Meetings” in advance from:

If you prefer not to pre-install the Zoom software, then when you click on the link in the invitation e-mail, you will be prompted to allow the software to download on to your computer. This takes seconds and you can then immediately connect to the session. You may be asked to type in your name, Meeting ID and Password. In the unlikely event the software does not download or install on your computer, please refer to page 15 in the Detailed Guide for further help (i.e. you will see a “start from your browser” link allowing you to join from your internet browser, but try to install the software).

By Mobile Device – If you plan to join a Zoom Mediation on a mobile device, like smart phone or tablet, you must download the Zoom Cloud Meetings mobile app ahead of time. Clicking the link from your mobile device will automatically redirect you to the Google Play or Apple App Store to install the correct app. 

Easy Link Connection – Please note that after pre-installation of the computer software or mobile app, when you click on the e-mail invitation link, you may not be asked to enter the Meeting ID and Password. They are embedded in the link. If you are able to skip this step, you may be asked to “Join by Zoom Video” in the app, unless you opt to choose for Audio only. Please “Join.”

By Telephone – If you dial the call-in numbers from a landline or cell phone, you will need to enter the Meeting ID and Password and state your name. Skip past the request for a Participant ID, it is not needed. Please note that your telephone number will be partially blocked (xxx) for confidentiality and will not be displayed to Zoom Mediation participants. After you call-in, the Mediator will replace your phone number with your name, so other participants can more easily know who is speaking during the session. 

Note: It is possible, but not advisable, to join a session using only video on your computer/tablet and to get the audio separately by telephone dial-in. Please do not join in this manner, and always use “Internet Audio” from your computer or mobile device for sound.  Otherwise, Zoom will treat you as two separate people, which will be confusing.

At the Zoom Mediation

If you are a new Zoom user, you can log in at least 10 minutes prior to the start of the Mediation and the Mediator is usually available to assist you with any questions or difficulties.  

If the Mediator has not arrived for the session, you will be placed and kept in the Waiting Room. No one else will be in your Waiting Room. When you do enter the Mediation, you will be in the Main Room with all other Participants. Therefore, please be mindful of confidentiality at that time. Please read the Detailed User’s Guide for a full explanation of the Zoom Mediation process.

Enable your microphone and camera in “Settings,” if requested to do so. Check to ensure you are not on mute and your video is turned on, if desired. 

When you join the Mediation, the Mediator will give you detailed instructions on what is to take place and will explain the process. There is no need to read the Detailed User’s Guide, unless you are interested in understanding the whole process in greater detail and depth. The above information is all you need to get started.

As a back-up, should you be unable to join the mediation from your computer or mobile device, simply call in by landline or mobile phone at the local phone number provided. It is basically the same as any other multi-party telephone conference. You can also text Jeff Morris at any time before or during the session for help at 416.518.8774. Jeff is also available by text the evening before your Mediation for technical questions or assistance.